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Every person interacts with Unblocked differently. For example, a backend engineer wants code-level answers with stack traces. A support lead needs copy-paste blocks for customer replies. A product manager wants the customer’s point of view, not the implementation details. Without memories, each of them has to re-state those preferences every time they ask a question. Personal Memories let Unblocked learn your preferences — role, answer style, toolchain, terminology, even which documents to trust or ignore — and apply them automatically to every answer. Where Shared Memories remember facts about your organization and shape what everyone is told, Personal Memories remember preferences about you and shape how you’re answered.

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What Unblocked remembers

Personal Memories go beyond answer length and language. These are the cases where they make a noticeable difference:
  • Your role and context. “I’m a support engineer on the billing team.” Unblocked scopes answers to your domain and stops explaining things you already know.
  • Answer format and tone. “Always give me a table comparing the options.” Answers arrive in the shape you want without you asking for it each time.
  • Toolchain and environment. “I only use Claude Code” or “give debug examples using gdb.” Answers reference the tools you actually work in.
  • Terminology and aliases. “When I say ToDo in Linear, I mean the Unstarted (Todo) status.” Unblocked translates your shorthand into the right query.
  • Sources to leave out. When there is nuance in a connected data source, you can specify “don’t use the auto-generated draft docs in Google Drive as ground truth,” for example. Unblocked then skips documents you know to be unreliable, so they can’t mislead an answer.
  • Templates for recurring questions. “Whenever I ask for the report, give me an up-to-date version of the chart above.” A long, fiddly request becomes a one-liner.

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How it works

Unblocked learns a memory in one of two ways:
  • You tell Unblocked directly. When asking Unblocked a question, state a preference outright and Unblocked saves it immediately — “I’m a software engineer,” “always answer from the customer’s point of view,” “reply in Spanish.”
  • Unblocked notices a pattern. When you ask for the same kind of change repeatedly — shorter answers, replies reformatted as tables, a topic you keep returning to — Unblocked promotes it to a saved memory. A single request isn’t enough; the preference has to show up more than once, so Unblocked learns habits rather than one-offs. Because these patterns are gathered in the background, memories learned this way can take up to a day to take effect.
Memories shape both how Unblocked answers you — tone, format, length, language, and focus — and how it gathers context, including which documents it treats as reliable and how it turns your shorthand into a search. What a memory never does is override what your connected sources actually say.

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Where it works

Personal Memories work only in private, one-on-one conversations with Unblocked — for example, a direct chat in the web app, the Mac app, or a direct message with the Unblocked bot.
To keep personal preferences out of shared spaces, memories are switched off whenever a conversation isn’t private.
  • Shared conversations. As soon as a conversation is made public, or when someone else joins a conversation, Unblocked stops capturing or applying memories.
  • Public channels. In a public Slack or Microsoft Teams channel, Personal Memories are never used, regardless of who is in the channel.

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Examples

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Match your toolchain

If your local agentic tool of choice is Claude Code, tell Unblocked once:
Configuration help now arrives with only Claude Code in mind, instead of listing every editor and agent Unblocked supports.

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Learn a new codebase

If you want answers that teach rather than just resolve:

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Scope answers to a temporary role

On-call for the week and fielding customer questions:
When the rotation ends, ask Unblocked to forget it.

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Rule out an unreliable source

Some documents shouldn’t be treated as fact — drafts, generated output, an archived wiki nobody maintains:
Unblocked leaves those documents out when it gathers context for your answers.

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Turn a long request into a short one

Once you’ve walked Unblocked through a report you want regularly, save the shape of it:
From then on, “give me the report” is enough.
This example needs a database connected to Unblocked — see Snowflake.
Keep this to a preference about the answer you want. When what you need is a procedure — the steps to follow, the rules to apply when a certain kind of question comes up — write a skill instead.

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Setup and management

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Managing your memories

You manage memories in conversation — just ask Unblocked in a private chat:
  • See what it knows: “What do you remember about me?”
  • Add or change a preference: “Remember that I prefer detailed, step-by-step answers,” or “from now on, answer in French.”
  • Correct something: “Update my role — I’m a product manager now.”
  • Remove a memory: “Forget that I want answers in French.”

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Turn Personal Memories on or off

Personal Memories are on by default once the feature is enabled for your organization. You can opt out at any time:
1

Open your preferences

In the Unblocked web app, open Settings and select Preferences under Personal Settings.
2

Toggle Personal Memories

Find the Personal Memories toggle and turn it off to opt out, or on to opt back in.
When you turn Personal Memories off, Unblocked stops learning new memories and stops applying existing ones to your answers. Your existing memories are kept, not deleted — if you turn the feature back on later, they apply again.