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Personal Memories let Unblocked remember preferences and facts about you, such as:
  • Your role: “I am a support engineer”.
  • How concise you want answers to be: “Be terse when answering questions”.
  • What language to provide answers in: “Answer questions in Spanish”.
  • What tech stack and tools you use: “Give debug examples using gdb”.
Unblocked will use these memories automatically whenever you ask questions.

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How it works

Unblocked learns a memory in one of two ways:
  • You tell Unblocked directly. When asking Unblocked a question, you can state a preference outright, and Unblocked will save it immediately. Some examples of this are “I’m a software engineer,” “always answer from the customer’s point of view,” or “reply in Spanish.”
  • Unblocked notices a pattern. When you ask for changes to answers repeatedly — asking for shorter answers, reformatting replies as tables, or returning to a particular topic — Unblocked will promote this to a saved memory. Because these patterns are gathered in the background, memories learned this way can take up to a day to take effect.
When you ask a question, Unblocked applies your memories to how it answers — tone, format, length, language, and focus. Memories only shape the delivery of an answer; they never override the information in the data source.

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Where it works

Personal Memories work only in private, one-on-one conversations with Unblocked — for example, a direct chat in the web app, the Mac app, or a direct message with the Unblocked bot.
To keep personal preferences out of shared spaces, memories are switched off whenever a conversation isn’t private.
  • Shared conversations. As soon as a conversation is made public, or when someone else joins a conversation, Unblocked stops capturing or applying memories.
  • Public channels. In a public Slack or Microsoft Teams channel, Personal Memories are never used, regardless of who is in the channel.

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Manage your memories

You manage memories in conversation — just ask Unblocked in a private chat. For example:
  • See what it knows: “What do you remember about me?”
  • Add or change a preference: “Remember that I prefer detailed, step-by-step answers.” or “From now on, answer in French.”
  • Correct something: “Update my role — I’m a product manager now.”
  • Remove a memory: “Forget that I work on the billing service.”

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Turn Personal Memories on or off

Personal Memories are on by default once the feature is enabled for your organization. You can opt out at any time:
1

Open your preferences

In the Unblocked web app, open Settings and select Preferences under Personal Settings.
2

Toggle Personal Memories

Find the Personal Memories toggle and turn it off to opt out, or on to opt back in.
When you turn Personal Memories off, Unblocked stops learning new memories and stops applying existing ones to your answers. Your existing memories are kept, not deleted — if you turn the feature back on later, they apply again.

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Examples of memories in action

  1. Customize responses to your preferred toolchain and environment:
For example, if your local agentic tool of choice is Claude Code you can tell Unblocked
Then when you ask Unblocked for configuration help, it will always answer with only Claude Code in mind.
  1. Get educational style answers:
If you prefer Unblocked be more educational as you try to learn a new area of the codebase, you can tell Unblocked:
Then when you ask Unblocked for help, it will always answer like a staff engineer mentoring you.
  1. Scope answers to a temporary role:
If your on-call rotation involves you being a support engineer this week, you can tell Unblocked:
Then when you ask Unblocked for help, it will always answer with easy copy and paste blocks you can use to draft customer communications.

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Examples of how to manage your memories

At any time you can ask Unblocked for what it has remembered about you:
You can also ask Unblocked to forget something: