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When you connect Zendesk to Unblocked, Unblocked can reference tickets and support conversations from the Zendesk brands you select when answering questions. Unblocked provides links back to the original Zendesk tickets for easy reference. Connecting Zendesk uses an OAuth flow where you enter your Zendesk URL, authorize Unblocked, and then choose which brands Unblocked should index.
1

Connect Zendesk

In the Unblocked sidebar, click Settings, then Data Sources, then Connect another data source. Scroll to the Project Management section and select Zendesk.
2

Enter your Zendesk URL

You’ll be asked to enter your Zendesk URL. Enter the full URL, including .zendesk.com — for example, acme.zendesk.com. Click Connect.Zendesk subdomain entry
3

Authorize Unblocked in Zendesk

You’ll be redirected to Zendesk to sign in and authorize Unblocked to access your account. Click Allow or Authorize to grant Unblocked access.Zendesk authorize
4

Select your Zendesk brands

After authorizing, you’ll be redirected back to Unblocked where you can select which Zendesk brands Unblocked should index. Listed are the Zendesk brands Unblocked has access to, and Unblocked will use the selected brands to answer questions. You can search for brands using the search box. Select the brands you want Unblocked to access.Zendesk brands
5

Save

Click Save Settings. Unblocked will begin referencing tickets from your selected Zendesk brands in its answers.
Unblocked checks Zendesk for new and updated tickets about every 15 minutes. You can change which brands are indexed at any time from Settings › Data Sources › Zendesk.