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If you’re using Unblocked on the Platform plan, you can change your plan details at any point.
To make changes to an Enterprise plan, please contact our sales team.

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Updating your plan

To update your payment details or manage and assign licenses, sign in to Unblocked on the web, and then click Settings in the sidebar of the Unblocked web app. Under Team Settings, select Plans and Billing. Here you’ll see your team’s current plan details. current-plan

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Adding users to your team

If your team is using SSO with Unblocked, please refer to that article for instructions on adding users.
You can add users at any point in your billing cycle. To do so, follow the instructions in the inviting users article. You’ll be charged a prorated amount for any users who are added during a billing cycle. Users who are added to your plan claim their license when they ask Unblocked their first question. These members will appear in the Licensed Members table.

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Removing users from a paid license

The Licensed Members table shows all users who have been assigned a license for your Unblocked workspace. Select the three dot menu next to a user and then choose Remove License from the dropdown menu. You’ll then be asked to confirm that you want to remove a license for this user. This license can now be assumed by any new members on your team.
Users who have been removed from a paid license will still have access to your Unblocked Team and their past questions.
removing-users

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Managing Licenses

You can manage the number of licenses you want to pay for and set how you want to assign licenses to new team members. Under the Manage Licenses section, click the Manage Licenses button. manage-licenses You can adjust the number of licenses you pay for by clicking Edit, then changing your licenses count. When you decrease your license count, the updated costs will be reflected on your next bill.
The number of licenses can only be decreased to the total number of users with an assigned license. To go below this number, you’ll need to remove a license from a user.

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Credit packs

Use credit packs to add credits to your team’s pool without buying more licenses. A credit pack is a one-time purchase, and its credits expire 12 months after you buy it. To buy a credit pack, you must be an Unblocked admin:
  1. In the Unblocked web app, click Settings, and then select Plans and Billing under Team Settings.
  2. Next to Add Credits, click Add Credits.
  3. Choose a credit pack, confirm your payment method, and then click Pay.
To buy credits automatically when your balance runs low, click Set Up next to Automatic Credit Top-Ups. Choose how many credits to buy and the balance that triggers a purchase. Unblocked uses your team’s credits in this order:
  1. Credits included with your licenses.
  2. Credit packs, oldest first.
When both are used up, additional usage is billed monthly as an overage. The Platform plan overage rate is $0.20 per credit. The Overage Limit row on the Plans and Billing page shows your team’s rate and lets you cap monthly overage spending.
Teams on a free trial have unlimited credits and can’t buy credit packs. Enterprise teams can buy credit packs from the Plans and Billing page, but we recommend contacting your account team first to choose the right amount for your contract.

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License Approval

You can manage how you want licenses assigned to new members who join your team. Auto-approve new licenses: When this is set, a license will automatically be assigned to new members when they ask a question. To set a maximum limit for automatically assigned licenses, select Require manual approval after ⁠n licenses. When this number is reached, new members will have to request a license to keep using Unblocked. Manually approve new licenses: All members requesting a license will require manual approval from an Unblocked Admin.