Since Unblocked is designed around conversations, it functions as a helpful tool that provides answers right in the Slack channels where you and your team are discussing your application. Unblocked’s app for Slack will answer questions asked by your team, reducing interruptions and wait times for help.

Setting up Unblocked for Slack

To set up the Unblocked app for Slack, simply follow the directions in the Slack integration article.

You need to be a Slack Workspace Admin to connect Unblocked to your Slack team.

Unblocked will have access to the channels you have selected when you connected it to Unblocked. In those channels, you can mention Unblocked (@Unblocked) whenever you need to ask a question about your code. You can add or remove channels at any point on the Slack Data Sources page.

You can add Unblocked to both public and private Slack channels. When a question is asked, Unblocked will respect the access permissions for private channels, and not include that context in answers provided outside the private channel.

Connecting user accounts

After Slack has been connected to your Unblocked workspace, each team member will also need to associate their Slack user account with their Unblocked account. Unblocked personalizes answers based on identity, so connecting your user account will improve the quality of answers you receive from Unblocked. It will also enable the discussions you have with Unblocked on Slack to appear under My Discussions.

To connect your Slack user account, click on Settings in the sidebar of the Unblocked web app. Under Personal Settings click on Connected Accounts. Next to Slack, click the Connect button.

You will be directed to a page to connect your account. Click Accept and Continue and you will be redirected back to the Connected Accounts page where you’ll see a green check mark next to Slack.

When you view discussions with Unblocked in Slack on the web interface, your GitHub username will be displayed rather than your Slack name.

For more details on how to use the Unblocked app for Slack, see the article on this topic.