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This article explains how you can use the Unblocked app in your messaging platform to get answers in the channels your team uses. For instructions on how to set up Unblocked in your messaging platform, see the article on this topic.

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Supported Platforms

Unblocked currently supports the following messaging platforms:

Slack

Microsoft Teams

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Asking Questions

You can ask Unblocked questions in both public and private channels in which the Unblocked bot has been added. When a question is asked, Unblocked will respect the access permissions for private channels, and not include that context in answers provided outside the private channel.
You can ask Unblocked a question in a channel by mentioning @Unblocked in your message. Not only can you ask about your codebase and projects, you can also ask Unblocked to summarize a channel and it will provide a recap of the past 100 messages posted. Once you’ve asked your question, Unblocked will answer in a discussion thread. From there, you and your teammates can ask any follow-up questions you may have. Slack-answers When you open the thread, you can provide feedback on Unblocked’s answers, just like in the web and Mac app interfaces.

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Custom Answer Preferences

You can also tailor Unblocked’s responses to suit the needs of each channel by configuring channel preferences for each channel you select.

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Unblocked Auto-Responses

Unblocked can also auto-respond in channels. When Unblocked has an answer for a question asked in a given channel, it will answer in a discussion thread just like another member of your team. Slack-auto-answer

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Direct Messages with Unblocked

Unblocked’s Incognito Mode gives you a private space to ask questions in Unblocked’s clients (on the web and on your Mac). You can ask questions in private by sending a direct message to the Unblocked bot. These questions and Unblocked’s answers will only be visible to you in the direct message and will not appear in your team’s feed. Slack-bot-dm In Slack, you can find the Unblocked bot under the Apps section of the main sidebar. Simply click on Unblocked to open a direct message and type your question. In Teams, you can find the Unblocked bot under the list of channels in the left navigation bar. You can also click the three dots in the left nav to search for Unblocked. Click on Unblocked to open a direct message and start asking questions.