> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getunblocked.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Connect your Zendesk account to Unblocked

When you connect Zendesk to Unblocked, Unblocked can reference tickets and support conversations from the Zendesk brands you select when answering questions. Unblocked provides links back to the original Zendesk tickets for easy reference.

Connecting Zendesk uses an OAuth flow where you enter your Zendesk URL, authorize Unblocked, and then choose which brands Unblocked should index.

<Steps>
  <Step title="Connect Zendesk">
    In the Unblocked sidebar, click **Settings**, then **Data Sources**, then **Connect another data source**. Scroll to the Project Management section and select **Zendesk**.
  </Step>

  <Step title="Enter your Zendesk URL">
    You'll be asked to enter your Zendesk URL. Enter the full URL, including `.zendesk.com` — for example, `acme.zendesk.com`. Click **Connect**.

    <img src="https://mintcdn.com/unblocked/YKGdOmq5fqfU-38y/img/zendesk-subdomain.png?fit=max&auto=format&n=YKGdOmq5fqfU-38y&q=85&s=78b05301ce259fd2c5fac922bd158a6a" alt="Zendesk subdomain entry" width="2880" height="1820" data-path="img/zendesk-subdomain.png" />
  </Step>

  <Step title="Authorize Unblocked in Zendesk">
    You'll be redirected to Zendesk to sign in and authorize Unblocked to access your account. Click **Allow** or **Authorize** to grant Unblocked access.

    <img src="https://mintcdn.com/unblocked/YKGdOmq5fqfU-38y/img/zendesk-authorize.png?fit=max&auto=format&n=YKGdOmq5fqfU-38y&q=85&s=2116651957112f3f214105525f00f275" alt="Zendesk authorize" width="2880" height="1820" data-path="img/zendesk-authorize.png" />
  </Step>

  <Step title="Select your Zendesk brands">
    After authorizing, you'll be redirected back to Unblocked where you can select which Zendesk brands Unblocked should index. Listed are the Zendesk brands Unblocked has access to, and Unblocked will use the selected brands to answer questions. You can search for brands using the search box. Select the brands you want Unblocked to access.

    <img src="https://mintcdn.com/unblocked/YKGdOmq5fqfU-38y/img/zendesk-brands.png?fit=max&auto=format&n=YKGdOmq5fqfU-38y&q=85&s=786af61f11e2f6ab546d83f636290fab" alt="Zendesk brands" width="2880" height="1820" data-path="img/zendesk-brands.png" />
  </Step>

  <Step title="Save">
    Click **Save Settings**. Unblocked will begin referencing tickets from your selected Zendesk brands in its answers.
  </Step>
</Steps>

Unblocked checks Zendesk for new and updated tickets about every 15 minutes.

You can change which brands are indexed at any time from **Settings** › **Data Sources** › **Zendesk**.